Last updated: 18 August 2026
Free trial
Every new account starts with a 14-day free trial with full access. No card is required to begin, and you are not charged during the trial. This lets you evaluate StokSource before paying anything.
Cancellation
- An account administrator can cancel at any time from the Billing page.
- Cancelling stops future renewals. Your subscription stays active until the end of the period you have already paid for, and no new charges follow.
- When that period ends, all users are signed out and lose access, and your inventory data, movement history, procurement records and files become inaccessible.
- Any suppliers you invited lose access to your supplier portal at the same time.
- You can also drop a single module instead of the whole account. Because that period is already paid for, the module keeps working until the end of it and switches off at renewal, and its records stay in your account but are not reachable until you add the module back.
- You cannot drop your last remaining module. If you no longer want either of them, cancel the whole subscription instead.
- Your saved card is removed and no further charges are made.
- Cancelled data may be permanently deleted 30 days after access ends.
Refunds
- Subscriptions are billed in advance for each billing cycle. We do not refund unused subscription time after a payment has been taken.
- The 1 QAR card-verification charge used to save your card is always refunded automatically. If it has not been refunded within 7 days, contact us and we will refund it immediately.
- Because a 14-day free trial is provided before any charge, we generally do not issue refunds on subscription payments.
Supplier community membership
- Community membership is free for a supplier’s first year. After the free year, membership is billed monthly (USD 20/month).
- Cancelling stops future charges and removes the listing at the end of the paid month; fees already paid are non-refundable.
- Non-payment or cancellation never affects a supplier’s access to buyers they already serve.
Plan changes
Upgrades take effect immediately and are prorated for the remainder of your current billing cycle. Downgrades take effect at your next renewal. Changing plans does not create a refund of amounts already charged.
Failed payments
If a renewal payment fails, your account may be marked past due and access may be restricted until payment is completed successfully.
Exceptional cases
If you believe you were charged in error, contact us within 14 days of the charge and we will review it in good faith.
How refunds are paid
Refunds are issued through MyFatoorah to the card that was charged. Depending on the issuing bank, a refund can take 5–14 business days to appear on your statement.
How to cancel
Sign in as an administrator, open Billing, and choose to cancel. If you need help, email info@stoksource.com or use our Contact page.
Changes and governing law
We may update this policy; material changes will be notified inside the platform before they take effect. This policy is governed by the laws of the State of Qatar.